Thanks for shipping with Sculptophile! Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase so you know what to expect.
Shipping and processing times
We process all orders within 4 business days after the order is placed. Please note that we don’t ship or deliver orders on holidays or weekends.
In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.
Domestic shipping costs and estimates
Our Canada wide shipping is handled by Canada Post and the shipping rate will be determined by the shipping location calculated at checkout.
International shipping costs and estimates
Our International Shipping is handled by Canada Post and the shipping rate will be determined by the shipping location calculated at checkout.
Additionally, international orders may incur taxes or import duties like VAT. These are incurred once the package reaches the destination country. Sculptophile isn’t responsible for these charges—any incurred charges will be the customer’s responsibility.
How can I track my order status?
You can visit this link with your order number to check the status of your delivery, if you have selected shipping with tracking option.
You’ll also receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order. It can take up to 48 hours for your tracking info to show up.
If for some reason you haven’t gotten your order in more than 14 business days, please contact us at firstname.lastname@example.org. We’ll look into it for you!